Service blueprint for app design outlined all user actions, frontstage interactions, backstage processes, support processes, physical evidence, and the flow of time to visualize and optimize the entire user journey.
A prioritization map for an MVP activity focused on high-impact features that deliver maximum value to users with minimal resources, accelerating development and validating the app concept effectively.
The stages of a user's journey in an app includes awareness, onboarding, engagement, retention, and advocacy, guiding them from initial discovery to becoming loyal users and promoters.
After completing service design thinking, the next steps involve prototyping and testing solutions to refine the user experience and address identified pain points. This phase includes iterating on designs based on feedback, aligning resources, and preparing for development to ensure a smooth implementation of the service.